At eComplete, we create and manage the perfect environment in which e-commerce thrives. Our first-of-a-kind, fully managed, end-to-end e-commerce solution helps brands and retailers get to market at a fraction of the time and cost. We manage the entire e-commerce journey – from click to delivery – enabling our clients to stay focused and what they do best. Our mission is to ignite more e-commerce globally and to connect customers with their favourite brands. We are not just changing the e-commerce industry; we are launching it into the next universe of retail.
We are growing our e-Complete team in South Africa! As a Customer Relations & Content Manager- Marketing you will play a pivotal role in shaping our organization's success. The ideal candidate will take a data-led approach to content and email marketing strategy and creation. This person will not only use data to drive ideology, but will also understand the database and how and when to interact with them via email automation series or newsletter.
Your role in eComplete:
General
- Creating and running weekly/monthly/quarterly reporting and providing insights on way forward
- Keeping up to date on market trends and ensuring our clients remain relevant
- Owning client relationships on all relevant topics
- Executing a plan based on lifecycle, customer value, product engagement and Driving innovation within your vertical.
- Building and developing relationships with clients, colleagues, partners and with other departments
- Leading strategic thinking with your collaborators and co workers.
- Conceptualising and compiling all creative briefs for email newsletters and automations
- Writing email content
- Producing best-practice wireframes for newsletters for design to work from
- Sourcing assets and references for email marketing campaigns
- Briefing and quality control of designed assets for the email journey, including landing pages, pop ups and embedded forms
- Maintaining and driving communication with our chosen CRM platform’s support team for quick assistance
- Troubleshooting daily errors or dips in performance, ensuring deliverability and engagement remains strong
Candidate Requirements & Qualifications
- Degree, qualification and/or certification in marketing or digital marketing advantageous.
- 1-3 years’ experience in content and CRM marketing in a digital marketing agency/environment.
- Demonstrated experience in CRM automation, showcasing a robust track record of driving engagement through automation strategies.
- Passion for customer engagement and a flair for creativity and innovation.
Key Competencies
- Excellent verbal and written communication skills
- High levels of attention to detail
- Data-driven with a test and learn approach to CRM
- Strategically minded
