Job Summary:

To ensure exposure of product/service, increased sales and achievement of targets by representing the company and its services to the trade at an in-store level and growing the customer base within the forecourt

Key Responsibilities and Deliverables:

1. Customer Experience Management

   +         Manage customer vetting and registration

   +         Manage rental process

   +         Gather feedback and suggestions from customers to continuously improve the rental service

   +         Monitoring and managing inventory including the storing, tracking and maintenance of equipment

    

2. Inventory Management

   +         Monitoring and managing inventory including the;

   +         Storing

   +         Tracking

   +         Maintaining of equipment

   +         Charging devices

    

3. Managing & Ensuring Compliance

   +         Standards & Discipline Management

   +         Brand Management & Compliance onsite

   +         HSSE compliance

   +         Non-Compliance Escalation

   +         Reporting and KPI's

    

4. Delivery of Quality Reporting & Insights

+         Feedback on what is working and what is not working,

+         Red flag escalations of issues encountered on the sites,

+         Speedy response to resolve issues that are encountered,

+         Provide insights gained from customer interactions

Administration

• Capture daily, weekly and monthly reports based on customer interactions and sales
• Identify challenges and corrective actionsCustomer Satisfaction and Service
• Gather feedback from customer complaints, queries and requests and ensure resolution
• Build and maintain strong working relationships

Key Competencies Organisational commitment Teamwork and collaboration Relationship building

Agility

Performance and results driven Continuous growth & improvement Resilience & stress management Service Excellence

Analysis & problem solving Sales orientation

Quality and detail excellence Communication