Job Summary:

To enhance organisational effectiveness through quality auditing and communicating results as well as analysing and enhancing processes and supporting the various QMS projects.

Key Responsibilities and Deliverables:

Audit Support and Oversight

• Liaise with Merchandisers/Field Marketers countrywide in order to obtain quality audit information  

• Conduct audits with regards to compliance with respective to Quality Management Systems
• Ensure accuracy of auditing data
• Report on compliance and providing feedback and possible solutions to management
• Perform ad hoc projects as a result of needs identified through quality audits
• Identify improvements and more details to audit based on current audits

Analysis and Enhancement of Processes

• Maintain, implement and monitor effective and efficient measurement processes according to  the business quality standards
• Analyse identified processes and investigate possible improvements (within defined parameters)

Project Support and Communication

• Support the function of ensuring that all stakeholders understand the purpose and the results of each project 

• Communicate improvement implementation steps to relevant stakeholders

• Receive and respond to emails

• Take co-responsibility for ensuring all stakeholders understand the purpose and the results of  quality audits and projects

• Regularly meet with manager regarding work schedules