Job Summary:

To deliver the client KPIs (drive sell out, maintain and grow retail assets and retail mapping) through effective in-store execution and building strong business relationships with store owners and their managers. This role also includes creative display building and store set up.

Key Responsibilities and Deliverables:

Drive sell out

• Comply with call cycle
• Effective management of returned goods system and follow up on damaged goods collections
• Provide feedback regarding store specific issues
• Communicate and escalate stock issues
• Monitor and communicate pricing in stores, investigating identified discrepancies
• Confirmation of pricing in accordance with promotions
• Communicate and implement sales promotional activity as per client brief
• Training of store sales consultants
• Ensure all store sales consultants are registered on MCS and drive uploads
• Capture required sell out data on HHT

Effective management of shelf health

• Count stock and determine stock to be merchandised
• Merchandise available stock in line with client brief
• Optimise stock levels, monitor slow/fast sellers and take appropriate action
• Consistent quality checks, respond to poor quality or damaged stock
• Keep area/shelves clean, tidy and uncluttered
• Identify opportunities to cross merchandise and implement
• Communicate and achieve brand objectives
• Management of out of stocks
• Negotiate prime positioning of Samsung products with Store Management

Effective execution of promotional activity

• Communicate promotional activities to customers
• Negotiate POP material with store owners / managers
• Ensure promotional activities have been implemented, maintained and reported on
• Provide feedback to relevant stakeholders
• Monitor competitors’ new innovations
• Ensure all in-store staff understand mechanics of promotion and provide feedback to Management
• Carry out Blitz activities from time to time when required. This includes:

o   Assisting at new store openings

o   Build-up of promotional events  and displays as required

o   Adhoc promotional activities

Effective administration

• Reporting on competitor activities
• Promotional feedback reports
• HHT capture compliance
• Compile monthly promotional calendar
• Ensure assets maintained according to company policy

Customer service and satisfaction

• Gather feedback from customer complaints, queries and requests and ensure resolution
• Communication and upkeep of knowledge of promotions /product knowledge to provide advice on use of products
• Build and maintain strong working relationships

Key Competencies

Organisational commitment                                                                                                       

Teamwork and collaboration                                                                                                      

Relationship building                                                                                                                     

Agility                                                                                                                                                   

Performance and results driven                                                                                                

Continuous growth & improvement                                                                                       

Resilience & stress management                                                                                              

Service Excellence                                                                                                                          

Analysis & problem solving                                                                                                         

Sales orientation                                                                                                                             

Quality and detail excellence                                                                                                     

Communication