We are looking for a Product Consultant in Polokwane to ensure product/service exposure, increased sales, and achievement of targets by representing the company and its services to the trade in-store and growing the customer base within the forecourt.

As a Product Consultant, you will be responsible for:

 1. Customer Experience Management

•         Manage customer vetting and registration
•          Manage rental process
•          Gather feedback and suggestions from customers to continuously improve the rental service
•          Monitoring and managing inventory including the storing, tracking and maintenance of equipment

 2. Inventory Management

•          Monitoring and managing inventory including the;
•          Storing
•         Tracking
•         Maintaining of equipment
•         Charging devices

3. Managing & Ensuring Compliance

•         Standards & Discipline Management
•         Brand Management & Compliance onsite
•         HSSE compliance
•         Non-Compliance Escalation
•         Reporting and KPI's

• Delivery of Quality Reporting & Insights
•  Feedback on what is working and what is not working,
•  Red flag escalations of issues encountered on the sites,
•  Speedy response to resolve issues that are encountered,
•  Provide insights gained from customer interactions

4. Administration

• Capture daily, weekly and monthly reports based on customer interactions and sales
• Identify challenges and corrective actionsCustomer Satisfaction and Service
• Gather feedback from customer complaints, queries and requests and ensure resolution
• Build and maintain strong working relationships

Key Competencies

• Organisational commitment
• Teamwork and collaboration
• Relationship building
• Agility
• Performance and results driven Continuous growth & improvement Resilience & stress management Service Excellence
• Analysis & problem solving Sales orientation
• Quality and detail excellence Communication