Job Summary:
To manage and overseeing sales and service operations within a specific geographic area.
--------------------------------------------------------------------------------------------------------------------------------------------------- Sales
● Selling products/services
● Updating Data basis,
● Conducting market research
● Providing detailed Product/service information
● Reaching sales target
● Adhering to standards and guidelines
● Prospecting
● Customer Acquisition: Identify and pursue new sales opportunities to expand the customer base. ● Client Relationship Management: Build and maintain strong relationships with existing clients, ensuring high levels of customer satisfaction and retention.
● Sales Presentations: Conduct presentations and demonstrations of products or services to potential customers.
● Sales Targets: Meet or exceed sales targets and quotas set by the company.
● Reporting: Provide regular reports on sales activities, progress, and performance metrics. ● Product Knowledge: Stay updated on product features, benefits, and industry developments to effectively communicate value to customers.
● Customer Feedback: Collect and relay customer feedback to the company to help improve products and services.
Customer Handling
● Deal with all queries relating to product information.
● Building customer relationships by promoting the brand and its products
● Escalating complaints
Administration
● Capturing of information diligently/precisely
● Daily/weekly monthly productivity reports
● Dispositioning call outcomes accurately.
● Escalating queries/complaints timeously
Minimum Qualifications: National Matric Certificate (Grade 12/NQF level 4) Relevant Regulatory (RE) qualification or in progress
FSCA related qualification (NQF 5 WITH 120 CREDITS)
Experience: 2-3 + years Financial Services experience in customer service, External Field Sales, call centre, overachieving customer
satisfaction results, data reporting , all staff management oversight
and client resolution, secretarial/admin experience
Knowledge, Skills & Abilities: Customer service skills
Business Development Skills
Field Sales skills
Objection Handling Skills
Target Driven
Conflict resolution skills
Brand development
Attention to detail.
Self-motivated
Ability to work under pressure.
Interpersonal skills
Communication skills (verbal & written)
Time management
Planning & prioritisation
Administration skills