Role Overview:

The E-commerce Account Manager is responsible for engaging and onboarding vendors per the client-provided target list. This role includes lead qualification, setting up vendor meetings, conducting onboarding presentations, and managing the contract finalization process.

Key Responsibilities & Deliverables:

Vendor Engagement & Onboarding

• Conduct Lead Qualification & Chase, ensuring target vendors are engaged​

• Schedule and conduct introduction meetings, using Amazon-provided pitch decks​

• Own vendor relationships until contract finalization, ensuring smooth onboarding​

• Send the onboarding pack (PowerPoint, T&Cs, PHP catalog template) to vendors.

Contract Management & KPI Execution

• Guide vendors through contract signing and listing information submission.

• Identify vendors who may struggle with compliance and provide necessary guidance.

• Ensure accurate tracking of vendor onboarding metrics, reporting progress to leadership.

Performance Reporting & Compliance

• Maintain accurate vendor onboarding status records.

• Ensure daily KPI tracking is up to date​

• Use standardized checklists before escalating any issues​

• Expedite completion of PHP catalog templates and share them with Amazon VM.

Skills & Competencies Required:

• Sales & Negotiation Skills – Ability to close vendor agreements successfully.

• Presentation & Communication – Comfortably conduct onboarding meetings and negotiations.

• Data Tracking & Reporting – Strong ability to track onboarding progress and update KPI dashboards​

Problem Solving – Ability to identify onboarding issues and escalate when necessary.