About the Role:

We are seeking a highly motivated and experienced Operations Lead to join our dynamic team in South Africa. This role will play a pivotal role in driving operational excellence within our client-facing campaign execution work. You will lead a team overseeing day-to-day campaign management, media execution, creative execution, and campaign reporting for brands on behalf of our retail clients.

Key Responsibilities and Deliverables:

• Campaign Management: Propose, document, govern, and improve end-to-end campaign implementation processes. Manage third parties and media partners, troubleshoot delivery issues, and ensure bookings and artwork adhere to guidelines.
• Stakeholder Management & Collaboration: Collaborate with media proposition, insights, and platforms teams to integrate new media and ensure operational efficiencies. Provide clear visibility to the Client Partner and Senior Leadership Team. Build and maintain strong client relationships, serving as a trusted advisor, and delivering excellent client service to encourage growth and satisfaction. Oversee issue resolution proactively.
• Team Leadership: Manage and coach a team of Campaign Managers/Executives. Drive a process-led culture, act as an inspirational leader, and foster a culture of collaboration, innovation, and continuous improvement.