Job Summary:
Strictly looking for people who are availble to start immediatly to facilitate a short term product and service training program to enhance the effectiveness of the client's workplace and their overall customer offering.
Key Responsibilities and Deliverables:
Daily Operations
•Group product training of FSPs in-store on a specific product/service.
•Assisting with the compilation of weekly training reports
•Overseeing of compliance of data capturing for training on tracking platforms
•Weekly store auditing of staff and identification of improvement actions, both individual and collective, evaluating and measuring the effectiveness of training
Teamwork And Communication
•Build sound relationships with store staff and management for ongoing support
•Display sound teamwork in working closely with others to achieve shared goals
•Monitor and report on improvements in the quality of data captured
•Conducting assessments with the field force to gauge knowledge retention
•On-the-job training of other trainers in the region.
•Assist with arranging of training logistics (equipment, venues, resources etc) when necessary.
Minimum Qualifications: Diploma/Degree preferred
Driver’s license (code 8)
Minimum Experience: 3 years of training experience; 3 years of experience in the retail industry is preferred.
Knowledge, Skills & Abilities: Effective Administration
Efficient project management skills
Communication Skills (verbal & written)
Deadline management
Analytical skills
Reporting skills
Risk assessment and management
Key Competencies
•Emotional maturity
Impact & influence
•Critical thinking
•Organizational awareness
•Resilience & stress management
•Effective Self-Management
•Agility
•Performance & results driven.
•Planning & prioritization
•Analysis & problem solving
•Quality & detail excellence
•Demonstrate consistent application of internal procedures.
•Plan and prioritize, demonstrating abilities to manage competing demands.
•Demonstrate resilience in remaining positive and focused despite negativity, obstacles, challenges, or objections.
•Demonstrate flexibility in balancing achievement of objectives with ability to understand and respond to organizational needs.
•Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained.
Knowledge, Skills & Abilities:
•Strategic thinking and analytical skills
•Ability to influence and motivate others.
•Excellent leadership capabilities
•Intermediate IT skills
•Computer literacy – MS Office suite
•Communication skills (verbal & written)
•Presentation & facilitation skills
•Ability to work under pressure and create and process content quickly.
•Conflict resolution skills
•Administration skills
•Planning & organizing skills
•Research skills
•Ability to work with others developmentally.
•Attention to detail and accuracy.
•Proven ability to manage multiple projects with tight deadlines.
•Understanding of business and management
