Job Summary:

To manage operational efficiencies and achieve client / customer objectives in areas of responsibility.

Key Responsibilities and Deliverables:

Achievement of sales targets

• • Identify sales targets per channel per month and draw up quarterly project plan as to how these targets will be achieved
• • Manage and track implementation of project plan (revising the plan based on client feedback as required)
• • Liaise with buyers to achieve targets
• • Provide feedback to clients
• • Manage Promotional Activities
• • Manage new innovations
• • Manage out-of-stocks
• • Manage Forward Share
• • Minimise credit notes

Effective operational management

• • Ensure adherence to call cycle
• • Ensure effective time management when visiting stores (appropriate to store profile)
• • Ensure stock availability
• • Ensure shelf health (including stock-on-shelf; PI labels; removal of damaged and expired stock, as well as general hygiene of shelf)
• • Adhere to specific Returns Management policies (per client)
• • Implement promotional schedules
• • Ensure a good working relationship between field staff and store management
• • Update Strike Action Plan (biannually)

Effective people management

• • Take full responsibility for performance management of all direct reports, managing their performance in relation to quality standards and agreed

• benchmarks and objectives, focusing on all aspects of sound people management:
• • Recruitment
• • Induction
• • Development
• • Remuneration and Rewards
• • Performance Management
• • Career path and succession planning
• • On-the-job training, coaching & mentoring
• • Staff wellbeing
• • Manage Employment Equity targets
• • Ensure appropriate levels of management and accountability
• • Motivate, delegate and empower appropriately, enabling direct reports to take responsibility and display creativity and initiative
• • Ensure effective knowledge sharing

Effective budget and financial management (as required by Business Unit)

• • Compile annual budget (per Business Unit) using previous business unit financial performance information
• • Submit budget to relevant manager for review and sign-off
• • Analyze monthly departmental budgeting and accounting reports and identify and control variances
• • Take appropriate action to ensure adherence to expense budgets
• • Prepare and compile budget reports (monthly)
• • Continually seek new ways to improve efficiencies and decrease expenditure
• • Ensure compliance to relevant policies and procedures
• • Proactively seek to identify and manage risk
• • Release / authorize orders

Effective knowledge sharing (including management of field intelligence)

• • Be alert to competitor activity and potential tenders
• • Compile Field Intelligence reports and submit to BU Manager
• • Update clients on competitor activity
• • Ensure effective communication of information to Field Force

Effective client and customer relationship management

• • Proactively build relationships with clients and customers and ensure they are kept informed
• • Ensure prompt problem solving

Effective administration and asset management

• • Ensure accurate salary input and monitor and control expense claims
• • Ensure scorecard compliance
• • Ensure effective management appraisals (C BAND and up)
• • Ensure effective leave management and administration
• • Conduct HR audits
• • Conduct Financial audits
• • Check and monitor assets and ensure updated asset register (monthly)
• • Conduct disciplinary hearings as required
• • In the regions, ensure office hygiene and equipment are maintained

Effective teamwork and self-management

• • Actively and consistently maintain high standards of professionalism in all aspects of personal presentation and delivery
• • Apply knowledge of the organizational systems, structures, policies and procedures to achieve results
• • Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
• • Provide appropriate resolution for tasks or deadlines not met
• • Support and drive the business’ core values
• • Maintain a positive attitude
• • Respond openly to feedback
• • Take ownership for driving own career development

Key Competencies

Transformative leadership

Judgement & decision making

Emotional maturity

Coaching & development of others

Team leadership

Impact & influence

Critical thinking

Organisational awareness

Analysis & problem solving

Establishing networks

Industry & business awareness

Service excellence