Join our mission to revolutionize backup power access in Johannesburg! As a Technical Field Sales supervisor, you'll be the face of our innovative solar-powered battery rental service, educating customers and partners on our cutting-edge locker-style charging stations. The Field Operations Supervisor will technically supervise a team of 15–25 agents responsible for customer education, technical support, and site performance at battery charging stations. This role ensures smooth daily operations, supports agent development, handles escalated issues, and provides insights to improve service quality and operational efficiency. The supervisor plays a key role in maintaining high customer satisfaction and driving local growth initiatives.
Key Impact: You'll directly enable thousands of South Africans to access reliable backup power while building trust in our revolutionary technology solution.
Key Responsibilities
Team Leadership & Performance Management
- Supervise, coach, and support a team of 15–25 field agents across multiple locations
- Monitor daily activities to ensure adherence to company standards and protocols
- Conduct regular performance reviews and provide constructive feedback • Identify training needs and coordinate ongoing development programs
Operational Oversight
- Monitor site performance, customer satisfaction, and agent productivity • Coordinate scheduling, shift coverage, and resource allocation • Conduct site visits to assess service quality and operational efficiency • Act as the first point of escalation for complex customer or technical issues • Liaise with the technical operations manager and engineering teams to resolve persistent or high-impact problems
- Ensure accurate logging and reporting of incidents and resolutions
Reporting & Communication
- Compile and analyze data on customer interactions, technical issues, and site performance
- Provide regular reports and insights to senior management
- Communicate updates, changes, and initiatives clearly to the field team Sales & Growth Enablement
- Conduct regular performance reviews and provide constructive feedback • Identify training needs and coordinate ongoing development programs
- Monitor daily activities to ensure adherence to company standards and protocols
• Support agents in identifying local business opportunities and customer insights • Collaborate with the sales and marketing teams to implement local campaigns
Education
- Minimum: Diploma or equivalent tertiary qualification in Electrical or Electronic Engineering, with certifications in health and safety
Experience
- Proven experience in field operations, customer service, or technical support (3+ years)
- Prior supervisory or team lead experience preferred
- Strong interpersonal and leadership skills
- Excellent problem-solving and decision-making abilities
- Comfortable with mobile apps and basic technical troubleshooting • Organized, proactive, and adaptable in a fast-paced environment
Other Requirements
- The manager will need a driving license and their own vehicle due to the daily travel needs between sites, with potential travel to Limpopo
- Proven experience in field operations, customer service, or technical support (3+ years)
