Job Summary:

To take full accountability for delivering project tasks and assignments within deadlines and to clients’ requirements across one of the two technology tiers (category management, mobility). This could include creating, supporting and/or customising solutions for client.

Key Responsibilities and Deliverables:

Delivery of quality software solutions that deliver value

• Research new innovations and solutions
• Coordinate and interface with functional design, quality assurance, developers, other product teams, and senior management to ensure needs are met and managed
• Manage to ensure delivery of technical designs, unit test plans, and high quality code
• Determine the system requirements as per the specification or client needs
• Design the appropriate system model
• Liaise with the client to ensure the suitability of the model in meeting their needs
• Develop the appropriate software using the relevant development tools (coding)
• Test the system for stability, speed and spec compliance
• Implement roll-out

Achievement of project tasks and assignments

• Engage with various client departments and project managers to manage specific processes within the software development life-cycle (for example, functional specification, construction, quality assurance, implementation and reporting)
• Understand functional and technical documentation needs of customers and research technology solutions to meet those needs
• Maintain open communication with customer representatives and cross-functional teams and ensure content meets requirements
• Provide expertise for technical product documentation projects and support and assist in documentation design
• Liaise with the client to coordinate the roll-out
• Write user manuals and provide training for users

Effective client support

• Ensure systems up-time
• Monitor customer support cases
• Assist and provide support to resolve problems
• Deploy proper Help Line protocol and escalation for problem solution
• Monitor adherence to SLAs

Effective Team Leadership

• Take ownership and responsibility for you designated Application/Applications. Ensure you have all of the relevant business and technical knowledge for the product.
• Deliver support in regards to product knowledge to the rest of the team and clients where needed in regards to your relevant application.
• Assist with project costing and timelines where needed
• Monitor projects relating to your designated product in the following regards
• Ensure functional specification documents meet all of the client requirements
• Ensure the development is on track and that projects are delivered as per deadlines
• Ensure clients are always informed of projects updates and status

Key Competencies

Systemic thinking                                                                            

Teamwork and collaboration                                                                      

Critical thinking                                                                

Agility                                                                   

Performance & results driven                                                                    

Conceptual thinking                                                                       

Resilience & stress management                                                                              

Service Excellence                                                                          

Analysis & problem solving                                                                         

Industry and business awareness                                                                             

Quality and detail excellence                                                                     

Communication